CLIENT RELATIONSHIP ADMINISTRATOR

STRATFORD UPON AVON

Who we are in a nutshell.

At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. Our job is to help keep our customers’ assets legally compliant, operational and, above all, safe. We achieve this by bringing together a team of the very best and most talented people.

What will you be doing?

As a Client Relationship Administrator for British Engineering Services Group, you will be working as part of the NFU Mutual Account Management Team to ensure one of our largest clients receives the highest level of service. Reporting to the Account Director, you will be a key contact for customers, agents, underwriters and Engineer Surveyors, ensuring all queries are managed through to resolution.

You will:

• Create and maintain customer records and contracts using CRM systems and the NFU Mutual Engineering Inspection Portal.
• Provide outstanding customer service and ensure all customer queries, whether face to face, by telephone or email, are managed through to resolution.
• Support growth and development activities for engineering inspection services and additional service offerings.
• Work with customers to resolve complaints in line with FCA guidelines.
• Build and maintain excellent relationships with NFU Mutual colleagues and customers, delivering exceptional service at all times.
• Develop strong internal networks with key stakeholders to support service delivery and continuous improvement.
• Work collaboratively with the wider team to achieve targets and KPIs.
• Support the Account Director with administrative and planning tasks

As part of our team, you will get:

• A salary from £24,000
• Up to 10% pension contribution
• 2 x life cover
• Enhanced maternity / adoption leave
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• An additional day’s holiday for your birthday every year
• An extra day’s holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

To join our team, you will need: 

• Experience working within a customer service environment.
• Experience using CRM systems.
• Excellent communication skills with the ability to liaise with colleagues and customers at all levels.
• A positive attitude and strong team-working approach.
• A flexible and adaptable mindset, with occasional UK travel potentially required.
• Strong Microsoft Office skills, including Excel.
• The ability to work effectively under pressure and remain resilient

We want you to be you

Diversity, equality and inclusion are fundamental to who we are.
Our team is made up of incredibly skilled and talented people, and that’s what matters most to us. At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work.

We’re also proud to support the military community through our commitment to the Armed Forces Covenant.

Go for it!
Research shows that some people only apply if they meet every single requirement. If you don’t tick every box but feel you could make a real impact in this role, please apply — you might be exactly who we’re looking for.

Ready to apply?
Just click “Apply”. We’ll ask for some basic contact details and a CV or your LinkedIn profile — it’s that simple. Please note that successful candidates will need to complete the relevant background checks as part of the recruitment process.

British Engineering Services Group, where our people and our customers matter most.