JOB DESCRIPTION
Position: Assistant Base Manager F/M
Location: Carrick-On-Shannon, Ireland
Department: Operations
Start Date: ASAP
Contract type: Full time, Permanent
Line Manager: Base Manager
Ready to take the next step in your career?
Are you passionate about tourism and hospitality, have experience in a customer-focused operational environment, and are looking for an opportunity to develop your career and take on more responsibility?
We are looking for an Assistant Base Manager to join our team, with the opportunity to progress into a Base Manager position, ideally from the next season.
Reporting to the Base Manager, you will support the day-to-day running of the Carrick-On-Shannon base, ensuring excellent customer service, operational standards, fleet condition and team performance.
Work closely with the Base Manager to organise the base and plan each working week.
Instruct and support the team with boat cleaning, sanitising and preparation to company standards.
Help manage local income and identify opportunities to optimise revenue and meet sales targets.
Prepare the fleet for winter storage and support the spring season opening.
Ensure boats are correctly provisioned before departure, including customer requests.
Report boat or operational deficiencies to the Base Manager and Head Technician.
Train reception staff and assist with reception duties throughout the season.
Support the Base Manager in achieving business KPIs.
Be flexible to work weekends and holidays during the summer season.
Ensure customers receive a warm, professional welcome and that onsite services are organised and efficient.
Ensure pre- and post-departure procedures are followed and best practice is maintained.
Handle customer requests and complaints through to resolution, working with the Base Manager and Regional Manager on serious incidents.
Collect customer feedback and support the achievement of NPS targets.
Maintain base accounts, accounting documents and the reception cash system.
Support management of working hours and variable wage elements for the team.
Monitor the base budget and identify opportunities for optimisation.
Manage day-to-day administration and relationships with local partners and suppliers.
Maintain good relationships with the local community.
Support the Base Manager with monthly reporting.
Ensure boat identity documents are compliant.
Monitor fleet condition, maintenance, interiors and cleanliness against company standards.
Follow company procedures and report accidents or incidents.
Ensure the base is clean, welcoming and well organised.
Assist with breakdown planning during the season.
Ensure staff carry out their duties correctly and maintain high presentation standards.
Train reception and operational staff on tasks and procedures.
Help plan staffing according to bookings and departures.
Ensure correct uniform and health & safety procedures are followed.
Support staff development and conflict resolution in collaboration with the Base and Regional Managers.
Customer-focused with a strong service mindset.
Sales-focused, with good communication and organisational skills.
Flexible, proactive and able to take initiative and meet challenges.
Good computer skills, including MS Office. Training will be provided on internal cash and booking systems.
Full driving licence (Category B).
Motivated to succeed and build a high-performing team culture.
Living within a commutable distance of the base and available to start at short notice.
Fully eligible to work in Ireland.
Knowledge of inland waterways and boats.
Mechanical or maintenance knowledge.
Le Boat, part of Travelopia, is the world’s leading provider of inland waterway boating holidays. We operate 37 bases across 9 countries, with a fleet of around 950 charter boats and more than 120,000 customers each season. We operate across 45 source markets with 6 sales offices worldwide. With over 50 years of experience, we are passionate about delivering outstanding quality and service.
Competitive salary based on experience, plus bonus linked to company performance and individual KPIs.
Referral programme.
Access to Travelopia group benefits.
Winter season (Nov–Mar): Monday–Friday, with a two-week Christmas closure.
Summer season (Apr–Oct): weekend work required.
Training and career progression.
International working environment.
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