Salary: 
£30,541.35 per annum
Location: 
Contractually based in our Hwb in Pontypool
To assist in the management of Cyfannol Support Services across Torfaen
Contract Type:
Permanent
Agile – working where and when required, to do the job most effectively
Hours & working Pattern:

• 35 hours per week (full time)
• Generally, Monday to Friday with occasional evening and weekend work
• All team members must work flexibly on occasions to meet the needs of the Charity and the people we support 
• Participate in organisational Tier 3 call rota (paid)t

Accountable to: Support Services Manager
Accountable for:
Assisting the management of part of a portfolio of services, which will be reviewed periodically in line with funding requirements and organisational priorities.
Current portfolio: Torfaen Refuge Support Services
Line management of: Team Leader, Support Workers, Support Assistants
Purpose of the post: 
To assist in the management and service delivery of specialist, trauma-informed support to adults and families, who have experienced domestic or sexual abuse, harm and violence. Many individuals will be facing multiple and co-occurring needs which could include substance use, sexual exploitation, challenges around mental health and may require high levels of intensive support.

PLEASE DOWNLOAD THE FULL JOB DESCRIPTION TO READ THE ROLE'S SPECIFIC AND GENERAL RESPONSIBILITIE

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.  

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

Closing Date:16/08/2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.