Overview and what we offer
Who we are and what we do
Destination Sport is a global leader in sports travel, trusted by 150+ sporting organisations worldwide. We deliver a range of specialist services via our portfolio of market-leading brands, including elite travel management, fan experiences, mass participation experiences and youth tours. We’re a multi-award-winning business with a global team of 400+ staff positioned across four continents, who handle over 100,000 journeys each year at over 2,800 sporting events.
Role Overview
The IT Infrastructure Manager is responsible for the overall management of IT infrastructure and services, ensuring availability, integrity and security. This is a hands-on role working closely with suppliers and stakeholders, requiring flexibility due to the size of the team.
Responsible for
Management of Infrastructure
Act as SME across core infrastructure including Microsoft 365, Azure, 8x8, firewalls, servers, and security/configuration tools (Defender, Intune, Conditional Access, Mimecast, Meraki, SOC monitoring, backups).
Also responsible for patching (Ivanti Neurons, Intune), vulnerability scanning and pen testing, software asset management, third-party/cloud services and company websites. Ensure all systems are documented and maintained.
Note: Some out-of-hours work is required due to time zones, changes and incidents.
Strategic & Project Support
Support the Head of IT with infrastructure strategy and implementation. Provide technical guidance across the IT team.
IT Support Team Management
Oversee day-to-day activity of the IT support team, including ticket allocation and SLA performance.
Coach, mentor and develop team members.
Ensure clear documentation of incidents and resolutions.
Monitor performance and escalate issues where required.
Manage hardware/software lifecycle and inventory.
Enforce IT policies and security standards.
Work with stakeholders to resolve technical needs.
Drive continuous improvement and identify/manage risks.
Risk, Compliance & Governance
Support compliance with ISO27001, ISO27701, Cyber Essentials Plus, PCI/DSS and data protection regulations.
Identify and manage infrastructure risks (e.g. backups, patching, capacity, firewall rules, monitoring, system availability), ensuring risks are logged, maintained and mitigated in line with business appetite.
Supplier Management
Support management of outsourced services including Microsoft/Azure consultancy, pen testing, protective monitoring, application support, hosting and 24/7 IT support.
Focus on supplier performance, technical delivery and change management.
Essential Experience
Essential Technical
Desirable
