Job title: I.T. Technician

Department: Information Technology         

Reports to: I.T. Senior Engineer    

Job location: Telford, Shropshire

Position summary 

 I.T. Technician works in all areas of I.T. to support business and staff.

Main job functions

• To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
• To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
• To provide operational I.T. Support within the I.T department.
• To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
• To Ensure responsible waste management through waste segregation.
• To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.

Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required. 

Duties/responsibilities                           

•             IT. Technician provides first line support to the ETL business

•             Logs all incidents and service requests on the “Heat” helpdesk

•             Works on IT Projects.

•             Escalates tasks to third line and to Amsterdam support team

•             Supports the IT Senior Engineer

•             Performs a number of general I.T. housekeeping tasks

•             Documentation

•             5S activities

All Epson I.T. Staff are expected to demonstrate a number of key competencies.

•             Customer focus – acts with the customer in mind

•             Integrity, honesty – treats people with dignity and respect.

•             Team working with a “Can Do” approach.

•             Continuous improvement.

Skills required

•             Broad range of Windows skills Windows 7 Windows 10

•             Some server skills

•             Some network skills

•             Troubleshooting skills

•             Good personal and communication skills.

•             Team working

Qualifications

Essential:

• GCSE in Maths and English or equivalent
• IT NVQ level 2 or equivalent 

Experience required

Essential

• 1 Years’ experience in IT
• General I.T. experience
• Helpdesk use and call logging           

Desirable:

• Use of Heat helpdesk