KITCHEN PORTER

PURPOSE OF THE ROLE

To support and contribute to the smooth running of the kitchen and back-of-house areas, maintain hygiene, organisation, and safety standards.

REPORTING

Sous Chef, Head Chef.

DEPARTMENT

Kitchen, Back of House.

DUTIES AND RESPONSIBILITIES

Pre-service:

Ensure all kitchen and pot-wash areas are clean, sanitised, organised and fully ready for service, completing all routine cleaning tasks and preparing work surfaces, sinks and food-prep areas in line with daily standards.

Ensure crockery, cutlery, pots, pans and utensils are washed, dried and stored correctly ahead of service.

Assist with organising and cleaning refrigerators, freezers and cold storage areas.

Support the receiving, lifting, unloading and packing of food and equipment deliveries, ensuring storerooms remain tidy and well organised.

During service:

Collect, wash, rinse and sanitise pots, pans, utensils, crockery and cutlery efficiently to maintain continuous service.

Prioritise washing of high-use equipment to support chefs during peak service periods

Maintain clean work surfaces and floors during service, responding quickly to spillages or hazards.

Remove waste from kitchen areas, empty bins before they overflow, and recycle waste according to procedures.

Monitor and restock cleaning materials as required, informing the Head Chef or Back of House Manager of shortages.

Report any malfunctioning equipment, maintenance issues or safety hazards immediately.

Closing:

Complete a full deep clean of kitchen areas, including floors, surfaces, walls and equipment as required.

Ensure all food preparation areas are sanitised and left clean, tidy and compliant with hygiene standards

Carry out deeper cleaning tasks as part of the weekly cleaning schedule, as instructed.

Assist with end-of-day cleaning and reset of refrigerators, freezers and storerooms.

Ensure all waste is removed, bins sanitised, and recycling sorted as per procedures.

Leave all stations re-set for the next shift, in accordance with daily cleaning rotas and checklists.

CUSTOMER SERVICE

Ensure to prioritise customers above all tasks.

Contribute to creating a welcoming environment, always greeting customers warmly and professionally.

Exceed and anticipate customers’ needs, striving to accommodate special requests within company practice and procedure.

Upkeep product knowledge to handle customers’ queries and ensure satisfaction.  

Handle customers’ complaints, escalating to managers when necessary.

Provide help even if outside the specific role where suitable.

COMPLIANCE

In accordance with your role, obtain knowledge of:

Food safety

Health & Safety

Fire safety

Alcohol service

Data protection

Licensing

Be proficient using our learning platform to complete all assigned courses within the given timeframe.

CLIENT RELATIONSHIP

Follow all client building rules and policies, and report any issues or concerns related to those.

Maintain professional conduct and behaviour while on client premises, even outside the working schedule.

Do not take any actions that could damage the client’s reputation.

GENERAL

Be punctual for shifts, in clean correct uniform, and maintain high grooming standards.  

Adhere to company policies, standards, and values in all actions.

Maintain a professional approach with all individuals.

Demonstrate openness to new learnings and self-development.

Be flexible in supporting other areas or locations of the business, other than your home site.