Hub Volunteer - Mondays 10am - 1pm

Are you warm, welcoming and able to put people at ease? We are looking for friendly Hub Volunteers to help create a calm, supportive and inclusive environment for patients, families and carers visiting the Hospice Hub at Heart of Kent Hospice.

About the Hospice Hub

The Hospice Hub is a safe and welcoming space where patients, family members and carers can access specialist care, peer support and professional advice. Sessions are relaxed and flexible, with a range of colleagues and volunteers working together to help people feel listened to, supported and informed.

Role purpose

To support the smooth running of Hospice Hub sessions by offering a friendly welcome, practical assistance and compassionate support to visitors, while working alongside hospice colleagues and other volunteers.

What you’ll do

• Welcome patients, families and carers as they arrive and help them feel comfortable.
• Provide simple information about the layout of the Hub and where sessions or activities are taking place.
• Offer refreshments and practical support where appropriate.
• Help colleagues prepare rooms, resources and seating before and after sessions.
• Spend time chatting with visitors, offering a listening ear while maintaining appropriate boundaries.
• Signpost questions or concerns to the appropriate hospice colleague.
• Support a safe, tidy and welcoming environment throughout the session.
• Work respectfully and confidentially as part of the wider hospice team.

What we’re looking for

• A kind, reliable and approachable person who enjoys meeting people.
• Good listening and communication skills.
• Confidence working with people who may be experiencing difficult or emotional circumstances.
• An understanding of the importance of confidentiality and professional boundaries.
• A calm, respectful and supportive manner.
• Willingness to follow hospice policies, guidance and training.
• Ability to work as part of a team and ask for help when needed.

Time commitment

We welcome volunteers who can offer a regular commitment.  We are currently looking for volunteers who can help out at our Monday Hub Sessions from 10am to 1pm - if you can't volunteer on a Monday please exclude from applying.

Why volunteer with us?

• Be part of something special within your local community.
• Help create a welcoming space for people affected by terminal illness.
• Meet new people and develop valuable experience.
• Use your time and skills to make a meaningful difference.
• Join a values-led organisation built on compassion, integrity, respect and teamwork.
• Receive training, guidance and ongoing support to help you feel confident in your role.

Training and support

You will receive an induction, role-specific guidance and ongoing support from hospice colleagues. Relevant training will be provided, including confidentiality, safeguarding, boundaries and any other requirements linked to the role.

If you would like to volunteer with us, we would love to hear from you.  Please complete the online application form and the hospice team will then be in touch.