Sales Support Coordinator - Swadlincote | KGSS Careers

Sales Support Coordinator

Location: Swadlincote

Salary: Competitive

Position Type: Full-time, Permanent

About Keystone Lintels

Keystone Lintels is the UK's leading manufacturer of steel lintels, supplying innovative structural solutions to the construction industry. We're looking for an organised, proactive and customer-focused Sales Support Coordinator to join our Team in Swadlincote. This pivotal role will directly contribute to our continued success and growth.

Role Overview

As a Sales Support Coordinator, you will provide proactive administrative and sales support to the External Sales Team, ensuring effective management of customer enquiries, sales leads quotations and live projects. The role is responsible for maintaining regular customer contact, tracking project progress, coordinating appointments, updating CRM records and gathering key information to help convert opportunities to orders.

Key Responsibilities

• Provide comprehensive administrative support to the External Sales Team.
• Chase leads to obtain project plans and monitor project progress, site status and expected order dates to help convert schedules into confirmed orders.
• Manage customer enquiries promptly and professionally via phone, email, and face-to-face communication.
• Liaise with External Sales Representatives, recording the objectives and outcomes of customer visits, along with any agreed follow-up actions, within the company CRM system.
• Assess the quality of leads submitted by the External Sales Team, carrying out additional research where required to maximise opportunities.
• Complete a minimum of 30 customer updates each day by proactively tracking leads, quotations and live projects.
• Monitor outstanding quotations, obtaining updated site information and anticipated order dates.
• Book appointments and customer visits for External Sales Representatives.
• Identify potential new business opportunities through lapsed builders and other lead generation sources.
• Develop a good understanding of Keystone Lintels' products to confidently respond to customer enquiries.
• Produce forward planning information on outstanding schedules and leads to support the activities of your allocated External Sales Representatives.
• Prepare reports, summaries and customer review packs for the sales team and management.
• Provide timely feedback to management regarding significant lost sales opportunities.
• Build strong working relationships with your dedicated External Sales Representatives, gaining an understanding of their customers and regional activity.

What We’re Looking For

• Previous experience in a sales support or administrative role.
• Excellent communication skills, both written and verbal, with a friendly and professional manner.
• Strong organisational skills and attention to detail, able to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently as well as part of a dynamic team.
• A proactive approach with a problem-solving attitude and a willingness to learn.
• GCSEs or equivalent qualifications in English and Maths; additional business or administrative qualifications are advantageous.

Benefits

• Competitive salary reflecting your skills and experience.
• Supportive and friendly working environment with a focus on professional development.
• Cycle to work Scheme
• Employee assistance programme and wellbeing support.
• Employee Discount Scheme
• Enhanced Pension

How to Apply

If you’re passionate about supporting sales teams and thrive in a busy, customer-focused environment, we’d love to hear from you. Please submit your CV via our careers page or through the job boards where this post is advertised.

KGSS is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.