Business Systems Analyst

We have an exciting opportunity to join our Tech Delivery team as a Business Systems Analyst! Owning three key platforms: Zendesk (Customer Service), Salsify (Product Management) and Scurri (Courier Management).

We're looking for a curious thinker and proactive problem-solver who loves exploring new systems and finding better ways to do things. You'll turn business requirements into practical, value-driven solutions that improve processes, enhance experiences, and make a real difference.

About the role

A hands-on role where you'll work closely with stakeholders across the business, driving system improvements, configuring enhancements and testing changes to help Ann Summers get the best from its business systems.

• Act as the functional owner of assigned business systems, ensuring they are configured, maintained and optimised to support business goals.
• Influence with impact. build strong relationships with users, stakeholders and third-party suppliers, providing guidance and best-practice support.
• Partner with stakeholders to understand business needs, analyse requirements and deliver effective system solutions.
• Assess the impact of proposed changes and support the successful delivery of system updates.
• Configure system enhancements, workflows, permissions and process improvements that drive efficiency and improve the user experience.
• Develop and execute testing plans, carrying out functional and end-to-end testing to ensure changes deliver the expected outcomes.
• Troubleshoot issues, identify solutions and help maintain system stability and performance.
• Create and deliver training, supporting colleagues in adopting new functionality and ways of working.
• Ensure system changes are documented, controlled and compliant with governance requirements.
• Continuously look for opportunities to improve processes, system capability and business performance.
• Be a true brand ambassador, championing our Ann Summers values at all times

You'll be great if you

• Have experience working with enterprise or workflow-based systems such as Zendesk (Customer Service), Salsify (Product Management), Scurri (Courier Management) or similar.
• Understanding of Business Analysis, project delivery and change management.
• A confident relationship builder who influences and collaborates effectively across the business.
• A curious, analytical problem-solver with experience testing, validating and improving system solutions.
• A passion for continuous improvement and innovation.
• An affinity with our brand, products and values

At Ann Summers, we are proud to continue embracing inclusion, diversity, and equity in our everyday practices, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.

Working at Ann Summers

Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside Croydon, this role offers a flexible hybrid working pattern with 2 days in the office and 3 days working from home, alongside flexi core hours.

Our benefits are worth getting excited about too, not only are we a fantastic company to work for but there is also a range of additional perks designed to reward and support our people. As a colleague you’ll enjoy:

• 31 days holiday (including Bank Holidays), plus an extra day for each year you’re with us, up to a set limit.
• Your birthday off, because it’s worth celebrating!
• Holiday purchase scheme for a little extra flexibility
• Workplace pension
• 50% staff discount and sample sales
• Reward Gateway that’s packed with perks and savings
• Regular social events and engagement initiatives
• Access to THRIVE, our brilliant learning platform
• Employee Support Programme via the Retail Trust
• Eye care vouchers
• Free onsite parking or a Season Ticket Loan

A bit about Ann Summers

You might know us as the destination for must-have lingerie, or even the inventors of the Rampant Rabbit, and you’re right, but we’re SO much more than that…

We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

Our approach to AI in our recruitment process

Real people. Real connections. That’s how we hire. Tapping into the expertise of our Talent team and Hiring Managers to select, interview and hire exceptional talent.

During the application process we want to get to know you, your authentic self. We welcome the use of AI as a support tool for any preparation, from sparking ideas to supporting your research, but it's essential that the final content is developed by YOU, and is a true reflection of your own thoughts, experience and voice.

After all you don’t want to match the crowd, you want to stand out!

Your candidate journey

If your application is successfully shortlisted, you will be contacted for an initial telephone chat to discuss the role and your experience.

If your application progresses to the interview stage, you will first have a virtual interview with the Hiring Manager and a member of the Talent team. Following this, you will be invited to Head Office to take part in an interactive, task-based interview.

We regret that due to high volumes, we are unable to acknowledge every application.

Ann Summers complies with all GDPR policies, and by responding to this ad, your details will be kept on record for a total of 12 months unless expressed otherwise.

#HOL