Customer Service Advisor

Location: Office based

Hours: 37.5

Salary: £28,860 per annum 

Reporting to: Customer Service Team Leader

About Christian Action Housing Association

We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes and we continue to strive to provide more much needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We have a number of Independent Living schemes for anyone aged 55+, offering peace of mind and an opportunity to remain independent and in their local community.  

The Role 

Our Customer Service Advisors are the first point of contract within a team, and provide excellent customer care to both our external and internal customers. They are our administrative experts, helping to ensure our services run smoothly and solving problems as they arise. They work efficiently and effectively to help our teams deliver on time and on budget.

Key Responsibilities 

•    To provide a customer focussed, proactive, comprehensive and high quality administration service to internal          teams and external customers.  This will include responding to telephone, face to face, email, and any other            correspondence enquiries made by staff, contractors and the Association’s residents. 
•    Raise repairs requests, deal with ongoing repairs and follow on works, liaising with suppliers and internal and         external customers. Chasing quotes and approving them accordingly.
•    Collect phone-based satisfaction survey response through proactive calling based on the requirements of the         teams.
•    Work collaboratively across the Association, co-ordinating and cross working to achieve efficiency and                     supporting other departments as appropriate. 
•    To deliver services that meet key performance targets/indicators, operational service plan objectives,                        legislation, and regulatory requirements that reflect best practice and deliver excellent customer service at all          times.
•    Ensure the effective management of the allocated caseload of work, raising concerns and blockages with line          manager as appropriate.
•    Uphold our values working collaboratively with colleagues across the Association
•    Demonstrate the Association commitment to building a diverse and inclusive organisation
•    Any other duties that may be reasonably required

Please see attached job description for a full list of duties/responsibilities

Benefits
•    25 days annual leave entitlement plus public holidays.
•    Health care cashback scheme
•    Employee Assistant Programme (inc. free counselling and leagal advice)
•    Generous pension scheme.
•    Supportive and friendly working environment

Applying
Interviews will be held on 13th August 2026.

Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.