Service Advisor

Vertu Volvo Plymouth

Salary: £32,315 basic salary plus excellent company benefits

Are you passionate about delivering outstanding customer service and building lasting relationships? Do you thrive in a fast-paced environment where no two days are the same?

At Vertu Volvo Plymouth, we're looking for a Service Advisor to join our established and successful team. This is an exciting opportunity to develop your career with one of the UK's largest and most respected motor retailers, representing a premium automotive brand renowned for innovation, safety and customer care.

Why Join Us?

As a Service Advisor, you'll play a pivotal role in our customer's journey, acting as the key link between our customers and workshop team. You'll ensure every customer receives an exceptional experience from the moment they arrive, keeping them informed throughout the servicing or repair process and helping to build long-term trust and loyalty.

This is a fantastic opportunity to join a business that genuinely invests in its people, offering ongoing training, career development and clear progression opportunities.

Your Responsibilities

• Welcoming customers and delivering a professional, friendly service
• Managing customer expectations and communicating updates throughout the service or repair process
• Liaising with technicians and the workshop team to ensure work is completed efficiently
• Identifying and recommending additional products and services where appropriate
• Following up with customers to ensure complete satisfaction
• Building strong, lasting relationships that encourage repeat business and positive customer feedback

About You

We're looking for someone who enjoys working with people and takes pride in delivering exceptional customer service.

To be successful, you'll need:

• Previous experience in a customer-facing role
• Excellent communication and relationship-building skills
• A customer-first approach and a genuine desire to help others
• Strong organisation skills and the ability to work effectively in a busy environment
• The ability to manage multiple priorities while maintaining attention to detail

Previous Service Advisor experience would be advantageous but is not essential, as attitude, customer focus and willingness to learn are equally important.

What We Offer

At Vertu Motors, we are proud to invest more in our colleagues' development than any other motor retailer. In return for your commitment, you'll benefit from:

• £32,315 basic salary
• 25 days holiday rising with length of service, plus bank holidays
• Ongoing manufacturer and career development training
• Access to our online rewards platform with cashback and discounts at hundreds of retailers
• Preferential service rates
• Colleague car purchase scheme
• Share Incentive Scheme
• Company pension
• Enhanced maternity and paternity benefits
• Career progression opportunities within one of the UK's leading automotive retail groups

If you're looking for a rewarding role with a premium brand, a supportive team and genuine opportunities to progress your career, we'd love to hear from you.

Apply today and take the next step in your career with Vertu Volvo Plymouth.

Successful applicants will be subject to pre-employment checks, which may include verification of employment history, address, credit history and a criminal record check.

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