Operations Manager
Location: Leicester (with travel as required)
Employment Type: Full Time
Working Hours: Monday to Friday
What's in it for you...
We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job, you're starting a career with real support behind it.
- 20 days annual leave plus bank holidays
- Option to buy up to 5 additional holidays
- Group Personal Pension Plan
- Career development and progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental Health support and counselling services
- Cycle to Work scheme
- Discount club covering supermarkets, phone bills, gyms and more
- Life assurance cover
- Long service recognition
- Enhanced Maternity Pay
- Paid volunteering opportunities in your community
About the role...
As an Operations Manager, you will play a pivotal role in delivering some of the organisation's most challenging and innovative projects. Reporting to the Technical & Innovation Director, you will lead the operational delivery of frameworks, schemes and complex works across the South, while supporting projects throughout the UK.
Working alongside industry-leading Subject Matter Experts, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. You will lead operational teams, influence strategic delivery decisions and build strong customer relationships, helping to drive business growth and operational excellence.
Key responsibilities include:
- Leading and coordinating the day-to-day operational delivery of framework activities, projects and complex works
- Supporting the development of delivery plans, operational strategies and resource forecasts
- Acting as the operational lead for customers and stakeholders, ensuring contractual commitments, KPIs and project objectives are achieved
- Providing performance reporting, operational updates and technical insights to internal and external stakeholders
- Leading, coaching and developing operational teams to maximise capability, engagement and performance
- Managing resource planning, project mobilisation and workforce allocation across multiple workstreams
- Working collaboratively with technical specialists to ensure effective delivery of innovative solutions
- Overseeing project planning, scheduling and reporting through company systems
- Monitoring operational performance and implementing corrective actions where required
- Driving continuous improvement initiatives across operational processes, systems and teams
- Ensuring compliance with Health, Safety, Environmental and Quality standards
- Managing incident response activities and ensuring effective restoration and service recovery
- Building and maintaining strong relationships with customers, partners and stakeholders
- Representing the Technical & Innovation Team at client meetings, operational reviews and project forums
- Supporting the growth and reputation of Ipsum within the UK utilities and water sectors
About you...
We are looking for a motivated and experienced operational leader with a strong track record in utilities, construction and/or framework delivery environments.
You should have:
- Experience working in at least two of the following sectors: Utilities, Construction or Framework Delivery
- Proven leadership experience managing and developing operational teams
- Experience delivering projects, programmes or operational workstreams
- Strong organisational, planning and resource management skills
- Experience managing customer relationships and contractual obligations
- Excellent stakeholder management and communication skills
- Experience handling escalations and resolving operational challenges
- Strong commercial, financial and analytical skills
- Experience managing multiple priorities in a fast-paced environment
- Full UK Driving Licence
You will also demonstrate:
- Strong leadership, coaching and mentoring skills
- Excellent communication and interpersonal skills
- Professionalism and a positive attitude
- Strong decision-making and problem-solving abilities
- Excellent time management and organisational skills
- Flexibility and adaptability
- A collaborative approach to working with internal teams and customers
- A passion for delivering exceptional service and operational excellence
Our commitment to Equal Opportunities...
We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce.
Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Next steps...
If you're interested in this opportunity, please apply or reach out to the Careers Team for more information.
