Shop Supervisor

Location: The Prince of Wales Hospice Superstore - Pontefract

Salary: £24,851 (FTE), £12.71 per hour

Hours: 15 hours per week (including some weekend working)

Are you passionate about delivering exceptional customer service, inspiring others and achieving great results? Would you like to use your retail skills to make a real difference in your local community? If so, we'd love to hear from you!

As Shop Supervisor at The Prince of Wales Hospice Superstore, you'll support in delivering an outstanding retail experience, leading our team of staff and volunteers and helping maximise the income that funds compassionate hospice care.

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

About the Role

As Shop Supervisor, you'll support the Superstore Manager and Deputy Superstore Manager in the smooth day-to-day operation of our busy Pontefract Superstore. You'll take responsibility for supervising the shop floor during your shift, ensuring excellent customer service, maintaining high retail standards and supporting our team of staff and volunteers.

Working across all areas of the Superstore, you'll help maximise sales through effective merchandising, efficient stock processing and excellent customer service. You'll also play an important role in creating a safe, welcoming and well-presented shopping environment while ensuring Hospice policies and procedures are followed.

To succeed in this role, you will:

• Have retail experience, ideally in a supervisory role
• Have excellent customer service and communication skills
• Be able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Be flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers

Why You’ll Love Working With Us:

In our most recent staff survey:

• All of our staff felt they make a real difference and are proud to work for the Hospice
• 97% of employees said they enjoy working with our team
• You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include:

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager:

📧 khogarth@pwh.org.uk

📞 01977 708868

Closing date: Sunday 16th August at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.