Vertu Toyota Loughborough

£31,000 basic salary, plus excellent company benefits

At Vertu Toyota Loughborough, we're looking for a customer-focused Service Advisor to join our successful and well-established team. This is an exciting opportunity to become part of one of the UK's leading motor retailers, where you'll play a key role in delivering an outstanding experience to our customers.

As a Service Advisor, you'll be the vital link between our customers and our workshop team. More than just managing bookings and repairs, you'll build trusted relationships, provide expert guidance, and ensure every customer receives a first-class service from start to finish.

Your responsibilities will include:

• Welcoming customers and understanding their servicing and repair requirements.
• Managing customer expectations and keeping them updated throughout their vehicle's journey.
• Liaising closely with technicians and the workshop team.
• Identifying opportunities to recommend additional products and services that genuinely benefit the customer.
• Following up after completion of work to ensure complete customer satisfaction.
• Supporting the team in achieving high levels of customer service and performance targets.

We're looking for someone with previous experience in a customer-facing role who is passionate about delivering exceptional service and building strong relationships.

You'll be:

• A confident communicator with excellent interpersonal skills.
• Customer-focused with a genuine desire to help people.
• Organised and able to prioritise effectively in a fast-paced environment.
• Driven to achieve both customer satisfaction and business targets.
• Comfortable working collaboratively as part of a busy team.

Previous experience as a Service Advisor or within the automotive industry would be advantageous, but it isn't essential. If you have a strong customer service background and are looking for your next challenge, we'd love to hear from you.

At Vertu, people are at the heart of everything we do. We invest in our colleagues, celebrate success, and provide opportunities for development and career progression across one of the UK's largest motor retail groups.

If you're ready to take the next step in your career and join a team passionate about delivering outstanding customer experiences, apply today.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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