3 Days - 21 hrs a week

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Act as the main point of contact for customers, solicitors and internal stakeholders, handling enquiries via phone and email.
• Prepare, process and manage legal packs and property transaction documentation.
• Support property sales, transfers and remortgages by coordinating documentation and ensuring timely progression.
• Maintain accurate property, customer and ownership records across internal systems and databases.
• Liaise with solicitors and internal departments to gather and provide relevant information throughout the transaction process.
• Manage workflows, diaries, and case progress to ensure service levels and key performance indicators are achieved.
• Provide regular updates on transaction progress and support reporting requirements for management.
• Contribute to the smooth running of the team through administrative support, inbox management, and collaborative working across departments.

What You Need to Succeed

• Excellent communication and customer service skills, with the ability to build positive relationships and confidently handle enquiries from customers, solicitors, and internal stakeholders.
• Strong organisational and administrative abilities, with experience managing multiple tasks, prioritising workloads, and meeting deadlines in a fast-paced environment.
• High attention to detail, ensuring accurate processing of legal documentation, data entry, and record management across internal systems.
• A collaborative and proactive approach, with the ability to work effectively across departments, solve problems, and contribute to delivering a seamless customer experience.

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.