Job Role: FoH Assistant – The Friesian Room

Location: The Hollies Farm Shop – Little Budworth

Type of contract: Full-Time 

Reports to: Manager – The Friesian Room

Are you passionate about delivering outstanding customer service in a busy and friendly café/takeawy environment? The Hollies Farm Shop Friesianr Rooms is looking for a Full Time Front of House Assistant to join our welcoming team.

As the face of our café/takeaway, you'll provide excellent service to customers, take orders, serve food and drinks, maintain high standards of cleanliness, and help create a warm and enjoyable experience for every guest. We're looking for a positive, reliable, and enthusiastic individual who thrives in a fast-paced environment and enjoys working as part of a team.

What we're looking for:

Key Responsibilities:

Customer Service

• Greet customers warmly and provide a friendly, welcoming experience
• Take customer orders accurately and efficiently
• Answer questions about menu items, ingredients, and allergens
• Handle customer payments with care and accuracy 
• Resolve customer concerns politely and professionally at all times

Food & Beverage Service

• Prepare and serve coffee, tea, and other beverages to company standards
• Serve food items in accordance with food safety and hygiene standards
• Restock displays, fridges, and service areas as needed

Cleanliness & Organisation

• Maintain cleanliness of all takeaway areas, including counters, equipment, indoor seating area, external seating area
• Follow health, safety, and hygiene regulations at all times
• Assist with opening and closing duties, including Logit records
• Support the team during seasonal events e.g. Burger nights, seasonal prep, decorations.

Team Support

• Work collaboratively with all cafe staff; FoH & Kitchen
• Follow instructions from team leaders and managers
• Support smooth daily operations during busy periods

Skills & Qualifications:

• Good communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to stand for long periods of time
• Basic cash handling skills
• Attention to detail

Personal Attributes:

• Friendly, approachable, and positive attitude
• Reliable and punctual
• Willingness to learn and take feedback
• Flexible availability, including weekends and holidays

Additional Duties

• Must be flexible to work weekends and across various sites within Cheshire

This is a fantastic opportunity to join a well-loved local business, with opportunities to develop your skills while working in a vibrant farm shop and café/takeaway setting. Apply Today!